What to do before calling?

If you’re having problems that are Internet related (ie, no e-mail or no chat services, etc.)

Please call your ISP first to find out if there are any outages in your area.

Sometimes connection issues can also be resolved by unplugging the power source from your highspeed modem and router (if you have one). Then plugging in the power for the modem first, wait for it to come on-line (a few minutes) then plug in the power for your router if you have one. Then you can try your Internet access again.

Most problems are easier to fix if we have some simple information ahead of time or at the time of our visit.

Things you can write down:

Operating System (Win98, WinXP): _______________________

Amount of Ram Installed (64, 128, 512: ____________________

Brand of Virus Protection (Norton,McAfee): _________________

Brand of Computer (Clone, IBM, Dell): _____________________

Internet Service Provider (Bell, Rogers): _____________________

Speed of Internet Access (Dial Up, High Speed): ______________

Program/s that were running at the time of error:

______________________________________________________

Error Message (most times there can be a Details button, only the first two lines are necessary) Please write them down.

_______________________________________________________

_______________________________________________________

_______________________________________________________

_______________________________________________________